Who We Are
This website is operated by Reflex Films Australia (ABN to be confirmed), a video production company based in Perth, Western Australia. Our website address is: https://reflexfilmsaustralia.com.au
For any privacy-related enquiries, please contact us at matt@reflexfilms.com.au or call 0438 420 334.
What Personal Information We Collect
When you submit a form on our website (such as a quote request or discovery call booking), we collect the information you provide, which may include your name, email address, phone number, and details about your project or enquiry.
We do not collect personal information unless you voluntarily provide it to us.
How We Use Your Information
We use the personal information you provide to:
- Respond to your enquiry or quote request
- Discuss your project requirements
- Provide our video production services
- Send follow-up communications related to your enquiry
We will not use your information for purposes unrelated to your enquiry without your consent.
Cookies and Analytics
Our website uses cookies to ensure proper functionality. We may also use third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect anonymous data such as your browser type, device, and pages visited. This data is used solely to improve our website experience and is not linked to your personal identity.
Our site may include embedded content from third-party services (such as YouTube videos). These services may set their own cookies and collect data according to their own privacy policies.
How We Store and Protect Your Data
Your personal information is stored securely on our website hosting platform and email systems. We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Who We Share Your Data With
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business (such as our hosting provider or email service), provided they agree to keep your information confidential.
We may disclose your information if required by law or to protect our rights and safety.
How Long We Retain Your Data
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. If you would like us to delete your data, please contact us using the details above.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
- Withdraw consent for us to contact you
To exercise any of these rights, please contact us at matt@reflexfilms.com.au.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated on 11 March 2026.